COMPLAINTS POLICY

I am committed to providing services with professionalism, integrity, and respect.

If you have a concern regarding any aspect of your experience, I encourage you to raise it directly so that it may be addressed promptly and constructively.

Concerns or complaints may be submitted in writing through the Contact page or by email. Please include:

• Your name
• The date of the service or interaction
• A description of your concern
• Any relevant supporting information

Complaints will be acknowledged within five business days and reviewed carefully. A substantive response will ordinarily be provided within twenty business days.

Every reasonable effort will be made to resolve concerns fairly, respectfully, and in a timely manner.

This policy does not affect any legal rights that may apply under relevant consumer protection laws.